Professional support, made affordable
Pre-purchase support hours at discounted rates. Use them for eligible support work - design changes, new features, technical help, or administration. New website builds and full website refreshes are quoted separately.
What is support credit?
Think of it like a prepaid plan
Instead of paying standard hourly rates every time you need help, you pre-purchase support hours at a lower cost per hour. Your credit is deducted in small increments (5-minute blocks) — so you only pay for the time actually used.
| Without Credit (Casual) | With Credit | |
|---|---|---|
| Billing | Standard hourly rate | Discounted rate |
| Minimum block | 15 minutes | 5 minutes |
| Invoicing | Monthly invoice | Deducted from balance |
| Carry-over | N/A | Unused credit carries over |
Two ways to pay for support
Choose the approach that suits your budget
Pay as you go
$258/hr
Billed in 15-min blocks, monthly invoice
Support Credit
From $129/hr
Billed in 5-min blocks, credit never expires
Need more credit?
Running low? You can purchase additional support credit anytime — same discounted rates, added to your balance immediately. The more you buy, the more you save.
Use your credit for eligible support work
Your support credit is flexible for most professional services, except new website builds and full website refreshes.
Custom Applications
How billing works
You request work — phone, email, or through your client portal
We do the work and log the time in 5-minute increments
Time is deducted from your credit balance
You receive a monthly summary showing how your credit was used
If you don't have credit, work is billed at casual rates in 15-minute increments with a monthly invoice.
Common questions about support credit
Does unused credit expire?
No — unused credit carries over from year to year as long as your hosting plan remains active.
Can I use credit for anything?
You can use support credit for most eligible Dygiphy services, including web design support, graphic design, copywriting, photography, custom applications, and Google Ads management. It cannot be used for new website builds or full website refreshes, which are quoted separately.
What if I run out of credit mid-project?
We'll let you know before your credit runs out and give you the option to top up or switch to casual billing. No work is done without your approval.
How do I check my balance?
Contact us anytime for your current balance, or check your monthly usage summary.
Can I get a refund on unused credit?
Credit is non-refundable but carries over indefinitely while your hosting is active. See our terms and conditions for full details.
Need to top up or have questions?
Get in touch and we'll help you make the most of your support credit.