Professional support, made affordable
Pre-purchase support hours at discounted rates. Use them for anything — design changes, new features, technical help, or administration.
What is support credit?
Think of it like a prepaid plan
Instead of paying standard hourly rates every time you need help, you pre-purchase support hours at a lower cost per hour. Your credit is deducted in small increments (5-minute blocks) — so you only pay for the time actually used.
| Without Credit (Casual) | With Credit | |
|---|---|---|
| Billing | Standard hourly rate | Discounted rate |
| Minimum block | 15 minutes | 5 minutes |
| Invoicing | Monthly invoice | Deducted from balance |
| Carry-over | N/A | Unused credit carries over |
Two ways to pay for support
Choose the approach that suits your budget
Pay as you go
$258/hr
Billed in 15-min blocks, monthly invoice
Support Credit
From $129/hr
Billed in 5-min blocks, credit never expires
Need more credit?
Running low? You can purchase additional support credit anytime — same discounted rates, added to your balance immediately. The more you buy, the more you save.
Use your credit for anything
Your support credit is flexible — use it for any combination of professional services.
How billing works
You request work — phone, email, or through your client portal
We do the work and log the time in 5-minute increments
Time is deducted from your credit balance
You receive a monthly summary showing how your credit was used
If you don't have credit, work is billed at casual rates in 15-minute increments with a monthly invoice.
Common questions about support credit
Does unused credit expire?
No — unused credit carries over from year to year as long as your hosting plan remains active.
Can I use credit for anything?
Yes. Web design, graphic design, copywriting, photography, custom applications, and Google Ads management — any professional service Dygiphy offers.
What if I run out of credit mid-project?
We'll let you know before your credit runs out and give you the option to top up or switch to casual billing. No work is done without your approval.
How do I check my balance?
Contact us anytime for your current balance, or check your monthly usage summary.
Can I get a refund on unused credit?
Credit is non-refundable but carries over indefinitely while your hosting is active. See our terms and conditions for full details.
Need to top up or have questions?
Get in touch and we'll help you make the most of your support credit.