Privacy Policy

1. About This Policy

This Privacy Policy explains how Dygiphy collects, uses, stores, and protects personal information through this website, our enquiry forms, client systems, and related services.

Dygiphy is operated by Wade Ashley in Melbourne, Australia. This policy applies to information handled through dygiphy.com.au and related Dygiphy service workflows.

2. Information We Collect

We may collect personal information when you contact Dygiphy, request a quote, use a website planning or feedback form, respond to an email, become a client, or otherwise interact with this website.

This may include your name, business name, email address, phone number, website address, project details, message content, billing details, support history, and any files or notes you choose to provide.

The website may also collect technical information such as IP address, browser type, device details, pages viewed, referral source, advertising campaign data, and form security signals.

3. How We Use Information

Dygiphy uses personal information to respond to enquiries, prepare proposals, provide web design and support services, manage client accounts, process billing, improve website content, detect spam or abuse, and measure the performance of marketing campaigns.

We do not sell personal information. Information is only shared when needed to provide services, meet legal obligations, protect Dygiphy systems, or work with trusted service providers.

4. Analytics, Advertising, and Cookies

This website uses analytics and advertising tools to understand how visitors use the site and how marketing campaigns perform. These tools may use cookies, local storage, tracking pixels, or similar technologies.

Dygiphy may use first-party analytics, Google Ads conversion tracking, enhanced conversion data, and related measurement tools. Where form submissions are used for advertising measurement, contact details may be normalised and hashed before being sent to the advertising platform.

You can control cookies through your browser settings. Blocking cookies may affect some website features or measurement accuracy.

5. Third-Party Services

Dygiphy uses third-party providers for hosting, email, spam protection, analytics, advertising, payments, domain services, and client support. These providers may process information on Dygiphy's behalf or under their own privacy policies.

Website forms may use services such as Google reCAPTCHA or Cloudflare Turnstile to protect against spam and automated abuse.

6. Storage and Security

Dygiphy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

No internet transmission or storage system is completely secure. If a security issue affects personal information, Dygiphy will assess the issue and take appropriate action under applicable Australian privacy requirements.

7. Access and Correction

You may ask to access or correct personal information Dygiphy holds about you. Dygiphy may need to verify your identity before responding.

You may also ask to unsubscribe from marketing emails or request that unnecessary personal information be deleted, subject to any legal, accounting, security, or service-delivery obligations.

8. Contact

For privacy questions, access requests, corrections, or complaints, contact Dygiphy at contact2026@dygiphy.com.au.

If you make a privacy complaint, Dygiphy will review it and respond within a reasonable time.